Reporting Issues
step one: troubleshooting
Before reporting any issues with the appliances, it is important you try to to fix the problem. 9 out of 10 times the solution to the problem is very simple and does not require a professional. If there are still issues with the appliances after you attempt troubleshooting, then you can fill out the maintenance request form and we will have the problem fixed as soon as possible. We have added some "how to" videos below for the issues our tenants have had in the past.
step two: reporting
Once you have filled out the maintenance repair form, a representative will contact you for the make, model and serial number of the appliance. We may also a request pictures or a video of what the issue is. We cannot send a repair person unless we have this information, so before you fill out the form, we suggest you take pictures/videos of these items. This way you have them readily available should we call when you are not home.
step three: maintain
Once the service work is done, it is up to you to maintain the appliance to the best of your ability as per your lease agreement. Do not neglect to take proper care of the appliances in your rental unit.
MAKE, MODEL, AND SERIAL NUMBER
To locate the make of the appliance, you would just look for the name of the brand. To locate the model, and serial number, you will need to open the doors and the drawers of the appliance. They are usually on the perimeter on a white label. This is an example of what it may look like.